Customer Service

Shipping & Delivery

Currently only Sydney Metro delivery is available for most furniture pieces. Please contact us for all Interstate deliveries as we can provide you with a quote on

After ordering online, you will receive an email confirmation from Luxury Concepts containing your order details.  We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier as soon as possible; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at

Privacy & Security

Luxury Concepts regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Luxury Concepts users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Luxury Concepts at

Luxury Concepts Security Policy

Luxury Concepts uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by Luxury Concepts or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

• eWAY is an authorised third party processor for all the major Australian banks.

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Luxury Concepts.

For more information about eWAY and online credit card payments, please visit


Returns & Replacements

If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please email us at within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post or courier and that you pre pay all postage and courier costs. Luxury Concepts will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Payment, Pricing & Promotions
We accept a number of payment methods. Luxury Concepts accepts visa, mastercard and paypal. Alternatively, you may prefer to pay by direct bank deposit.
Viewing Orders
You can view your orders and status by logging into our website
Updating Account Information
You may update your account information by logging into our website
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